Refund and Cancellation Policy

Refund and Cancellation Policy

At Dirty Minds, customer satisfaction is our top priority. If you are dissatisfied with a delivered product due to damage or receiving the wrong item, we are committed to resolving the issue. We offer a product replacement or refund upon verification of the concern, provided that the reasons are genuine and supported by evidence.

Important Requirement for Refunds:
Customers must provide an unpacking video of the product as proof to qualify for a refund.

If you are unhappy with our services, you may cancel your order before it is shipped/purchased and request a refund. Our cancellation and refund policies are as follows:

Cancellation Policy

Cancellation Request: To cancel your order, you must submit the cancellation request by 11:00 AM on the next working day after placing the order. Orders are processed and checked at 11:00 AM each working day.
Shipping Timeline: Products are typically shipped within two business days of receiving the order. Once the product has been purchased/shipped, cancellation will no longer be possible.
Contact for Cancellations: Please submit your cancellation request via the “Contact Us” page on our website.

Refund Policy

Case 1: Stock Unavailability

If the ordered item is out of stock, a refund will be processed on the same day the order was scheduled to be shipped.

Case 2: Informal Changes to the Order

If there is a change to the order made through unofficial or informal channels, a refund will be processed on the same or the next working day after the books are delivered. This case will require manual verification and will override both Case 1 and Case 3.

Case 3: Defective or Damaged Products

If the product has a manufacturing defect, printing defect, or a delivery defect, a refund can be requested within one day of receiving the shipment.
To initiate a refund:
1. Retain the product, packaging, and bill.
2. Contact us to report the issue, and we will arrange a reverse pickup.
3. The refund will be processed as soon as the delivery person collects the damaged item.

Refund Processing

Refunds will be issued to the original payment method unless a wallet refund is explicitly requested.
The refunded amount may take 3-5 working days to reflect in your account, depending on your payment provider’s policies.

Note: For all communication, please use the email or mobile number provided on our website. We will not entertain any requests or queries through unofficial channels.